Contact Us

Policy Queries

For all medical condition changes, policy queries, amendments or cancellation requests, please email customerservice@journy.co.uk

Please ensure any emails include your name and policy number and full details of your query or requested policy amendment or cancellation.

Claim Queries

For all claims queries, please contact IMG Claims on:

Telephone : 01444 465 581

Opening Hours : Monday to Friday, 9am to 5pm

Email : travelclaims@imglobal.com

If your query is about a current claim, please ensure you quote your claims reference in all correspondence.

Complaints

Complaints relating to claims, medical assistance, medical screening or policy terms and conditions

In the first instance contact:

The Complaints Officer, International Medical Group, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff. CF24 0EL.

Tel : 01444 465 581

Email : qualityassurance@imglobal.com

If you remain dissatisfied, please follow the next stage of the complaints process as detailed in the policy wording.

Get your cover and go

Choosing Journy for your
Travel insurance

Competitive Pricing

With prices from as little as £9.99

Simple Quote

Just a couple of minutes to get your quote

24 Hour claims service

Always there when you need us most. Claims portal and travel assistance line 24 hours a day, 7 days a week.

Great Customer service

Call, email or text our super friendly team

What we cover

Journy Insurance policies are designed to meet your travel needs worldwide, with both annual multi-trip and single trip options. In addition, we provide cover for specific types of trips, such as cruises and skiing holidays.

Additionally, for individuals with serious medical conditions, the Money and Pensions Service has introduced a directory of specialized travel insurance providers. More details can be found at traveldirectory.moneyadviceservice.org.uk or by calling 0800 138 7777.