Claims
We want making a claim to be as easy as buying a policy – which is why we make the claims journey as streamlined as possible.
Make a claim
If you need to register a claim, you can do this online or by telephone. Contact our claims provider, IMG Claims, on:
Telephone : 01444 465 581
Opening Hours : Monday to Friday, 9am to 5pm
Email : travelclaims@imglobal.com
Or submit a claim at http://www.imglobal.com/member/assistance/claims
IMG Claims aim to contact you within ten days of receipt of your claim.
When contacting IMG Claims in relation to a current claim, please ensure that you have your claims reference with you.
Claim Tips
In order for us to reach the correct decision on your claim as quickly as possible, here are some tips to help you with submitting your claim:
- Read your policy wording to check that the circumstances of the claim can be considered for cover.
- Answer all the questions on the claim form.
- Provide a clear and detailed account of the claims circumstances.
- Provide all supporting documents – such as holiday booking invoices to confirm travel dates, police reports, damage reports, expense receipts, GP certificates and any other documentation to help prove the validity and amount of your claim.
Get your cover and go
Choosing Journy for your
Travel insurance
Competitive Pricing
With prices from as little as £9.99
Simple Quote
Just a couple of minutes to get your quote
24 Hour claims service
Always there when you need us most. Claims portal and travel assistance line 24 hours a day, 7 days a week.
Great Customer service
Call, email or text our super friendly team
What we cover
Journy Insurance policies are designed to meet your travel needs worldwide, with both annual multi-trip and single trip options. In addition, we provide cover for specific types of trips, such as cruises and skiing holidays.
Additionally, for individuals with serious medical conditions, the Money and Pensions Service has introduced a directory of specialized travel insurance providers. More details can be found at traveldirectory.moneyadviceservice.org.uk or by calling 0800 138 7777.